Support Center
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Setup Guide
Follow these simple steps to get your Vyle TV service up and running:
1
After purchasing, check your email for login credentials.
2
Install the Downloader app from the App Store and then
watch this video
to ensure your device is setup to install our app. Enable Downloader to install Unsigned Apps.
Download one of our compatible apps:
- Tivimate AHV: 253427
- Vyle TV App: 411467
- Newest App: 6023105
3
Open your IPTV app and add a new playlist.
4
Enter your username and password, if prompted select Vyle TV.
5
Wait for the channel list to load and enjoy your Vyle TV service!
Frequently Asked Questions
How many devices can I use with my subscription?
This depends on your package. Check your service details for the number of simultaneous connections allowed (2, 4, or 6 connections available).
What devices are supported?
Vyle TV works on Android, iOS, Windows, macOS, Smart TVs, Android TV boxes, and Fire Stick. WE ARE NOT COMPATIBLE WITH ROKU!
What internet speed do I need?
We recommend at least 25 Mbps for HD streaming. A stable internet connection is more important than raw speed.
Can I pause and rewind live TV?
This feature depends on your IPTV player app. Most modern players like our TiviMate AHV app support DVR functionality for pause/rewind if you have proper storage.
Do you offer refunds?
Please refer to our Digital Product Refund and Payment Policy.
Billing & Account Management
Payment Methods
We accept all major credit cards and cryptocurrency payments. All transactions are secure and encrypted.
Account Management
Access your client portal at vylehost.com to:
- View and download invoices
- Update payment methods
- Manage your subscriptions
- Access your Xtream URL and Username/Password
- Submit support tickets
Renewal Information
Subscriptions automatically renew unless cancelled. You can cancel anytime from your client portal without any cancellation fees.